So banking’s about money, right? Wrong! At first direct we put people first – our people and our customers. Our simple, hassle free telephone and internet bank is open 24/7, providing services to over a million customers. We make banking straightforward, fast and friendly. We employ a range of people who can understand and respond to our diverse customer base. We’re here to help people get on with their lives. And your contribution will certainly count. At first direct it’s all about delivering fantastic customer service, whatever your role. Our open approach is just one of the reasons why we’ve been voted ‘the world’s most recommended bank’ - again!
our environment
Our atmosphere is fun, informal and friendly. We’ve a casual dress code and everyone is on first name terms. We’ve fantastic on-site facilities including free parking, a nursery, holiday playscheme, concierge, ironing service and complementary therapies. We organise loads of fun social events for our people to let their hair down. All of which makes first direct a great place to work!
our benefits
You’ll also get to choose from a superb range of flexible benefits, which we call +plus: • health club membership • private medical insurance (BUPA) • store vouchers • magazine subscriptions • cinema tickets • nursery provision • wine • bus and rail passes • car breakdown cover • healthplan including dental and optical • travel insurance • firstdirectory • or keep taking the cash equivalent of £1,220. In addition to our general benefits package: • performance-related bonus based on company and individual performance • holiday allowance - Equivalent to 7 weeks which includes Bank and Public Holidays that you may be required to work as we are a 365 day a year operation • pension - You will automatically become a member of the HSBC Defined Contribution Scheme • life assurance - all members of our Pension Scheme are provided with life assurance equivalent to 4 times their annual contracted salary.
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