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HEAD OF OPERATIONS - EMEA

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Posted By: First People Solutions Group Ltd
Address:
Contact: 0141 270 5000
Date Posted: 1st Oct 2008
Salary:
Location: Glasgow
Reference Code: FPSG-DR-OPSMAN
Views Since Posting: 85
Full Description:

HEAD OF OPERATIONS - EMEA
Location: Glasgow
Salary: Attractive base salary + excellent bonus and financial services benefits.

THE COMPANY

Our Client is a a global financial services organisation with a operations teams based in Glasgow and London are currently seeking a Head of Operations based in Glasgow with staff management of 20+ resources.

EXPERIENCE

Person should be from a technical background and capable of understanding multiple disciplines within Operational support. The person should have experience of working for a large multinational company supporting mission critical Global applications, be up to date with current technologies and industry trends. Be able to report to senior management effectively and clearly and have experience of delivering excellent up time.

You will have overall management of the regional line of business, 24x7, Unix, Linux, Windows System Administrators (SA), and Oracle and Sybase Database Administrators (DBA) teams. The team size in total will be 20 resources based from Glasgow and London.

RESPONSIBILITIES

Management of UNIX/Linux, Database and Intel Server technology teams providing 24x7 support.

Developing standards and procedures working closely with Operate and technology groups to manage delivery and improve infrastructure and application up time.

Work closely with key Front Office teams to ensure Infrastructure readiness is understood and met Perform regular maintenance of the infrastructure Act as an escalation point for all Service Delivery issues Coordinate with vendors to restore service and identify root cause during critical outages

Provide service delivery status reports and metrics on Outages, System performance, team work profile and workload.

Lead and participate in initiatives to improve Resiliency and Capacity.

Create and communicate service delivery procedures and run books.

Assist and provide support for Infrastructure project initiatives.

REQUIREMENTS

Ideally Degree Qualified
8 - 12 projects of IT work experience Strong technology background including Operating Systems, storage, databases, security products, monitoring, capacity and performance tools, clustering, vitalisation, etc.
Experience in managing the operations and support of technology infrastructure equipment and services, specifically UNIX (Solaris), Wintel, DBA (Sybase and Oracle) and storage administration.
Proven history in managing complex issues.
Strong client service orientation
Ability to work under pressure.
Problem and crisis management skills
Strong interpersonal skills.
Working knowledge of quality management techniques.
Capacity planning expertise.
Storage management experience.
IT Risk Management.
Process Re engineering/Improvement.
Strong communication/information sharing skills.
Team Leadership
Influence/Persuasion.
Excellent people management and development skills.

CONTACT DETAILS

Reference: FPSG-DR-OPSMAN
Phone: 0141 270 5009
Email Address: it @fpsg.co.uk

ABOUT FIRST PEOPLE SOLUTIONS GROUP
First People Solutions is Scotland's largest independent recruitment and HR services organisation. We set out in 1998 to Create an outstanding 'People' focused business that would envelop the Recruitment needs of 'People' focused organisations in the UK. We would not only compete with the industry but surpass our competitors for growth, client base, services and profitability whilst providing an organisation that has employees' at its very heart.
FIRST PEOPLE SOLUTIONS GROUP ARE AN EQUAL OPPORTUNITIES EMPLOYER