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Customer Service and Sales

Reed Employment Jobs


Posted by: Reed Employment
View all jobs from Reed Employment
Address: 105 Hope Street
Glasgow
G2 6LL
Contact Details: 01412214566
Date Posted 6th May 2008
Reference Code: hsbsc
View Since Posting: 181
Salary: 13500-14000
Vacancy Location: Lanarkshire
Full Description:
Part time and Full time Positions Available

Customer Service & Sales Representatives are focused on delivering excellent service quality and maximising sales opportunities through coaching in order to proactively identify and address customer needs.

Daily, you will assist in the delivery of service by ensuring all customer needs are met and sales opportunities are maximised. You will ensure that processes and procedures are completed accurately and ensure that contact promises and open sales reminders are actioned.

Successful role holders will enjoy keeping busy and sustaining a high level of energy over a long period of time; driven to achieve challenging targets and keen to improve their own performance. They will be sensitive and understanding towards others; prepared to go out of their way to help. A conscientious approach is important in the Customer Service & Sales Representative role, where it is important that deadlines are met and tasks are completed.

Training will be given as part of the Training Academy over 8 weeks (Monday to Friday 9am to 5pm). The first 4 weeks are in a classroom environment. Successful candidates will then receive 4 weeks of mentoring on live calls. On completion of the mentoring the candidate is placed into a team environment where support and training will continue
Competencies required:
• Confident communication and call management
• Providing excellent customer service
• Delivering business results
• Proven negotiation skills
• The ability to meet targets
• Candidates must be confident on the telephone and be able to speak to a wide variety of people
• Good personal judgement when assessing customer needs, providing confident reasoning on a face to face basis when explaining why decisions have been taken
• Builds and maintains good relationships with staff through a genuine desire to understand their needs and support them
• Uses empathy and adapts behaviour and style of communication to their audience
• Upholds high standards of quality and quantity ensuring accuracy of work as well as speed of delivery
• Ability to follow instructions and seek advice or look up information if required
• Adheres to regulations, legal obligations and data protection rules
• Copes with setbacks when targets aren’t met and remains tenacious in the pursuit of excellence in difficult times

We are looking for career-minded individuals who possess the confidence to strike up a conversation with a stranger and who are motivated by providing excellent customer service and working towards targets, If you have experience of dealing with customers face to face or over the telephone and would like the opportunity to progress your career with one of the world's largest banking companies, then please apply.
Benefits:
• Generous basic salary
• Quarterly performance related sales bonus (£500+ per quarter)
• Rewards from monthly competitions (earn up to £800 in high street vouchers)
• 6 weeks product, system and sales training
• Superb holiday entitlement (25 days including bank holidays, a total of 33 days)
• Pension plan
• Share options
• Mortgage subsidy
• A fantastic opportunity to start your career with "The world's Local Bank"