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• Glasgow (City Centre)
• Posted 6th Sep 2010
• 
• Posted by: Change Recruitment
• Salary: £14,500 progressing to £16,500
• Job Type: Permanent
• Address: Finlay House
  10-14 West Nile Street
  Glasgow
  
• Reference: 51609
• This job has been viewed 115 times since it was posted.

Job Description

This unique city centre and yes its GLASGOW CITY CENTRE role is currently looking for a specialist candidate to join an extremely experienced and settled team. An opportunity of this kind only comes round once a year (last recruited 06/2009) and for the successful candidate it means that a career is forthcoming as career progression is really the only attrition for this contact centre. Salary: £14,500 progressing to £16,500 Bonus OTE 25% Working hours: Flexible between 8am and 8pm, Monday to Friday 1 Saturday per month, 9am -12.30pm

Want to know more, read on, apply now or call me (01415664963)

Work Output:

• €¢ Receive/make calls and covert sales leads/enquiries ensuring maximum value is delivered

• €¢ Develop and maintain product knowledge

• €¢ Identify and maximise cross-selling opportunities

• €¢ Maintain an excellent level of customer service to assist with the retention of business and repeat business

• €¢ Achieve sales targets

• €¢ Achieve strike rate/conversion targets

• €¢ Receive relevant internal licensing

• €¢ Achieve cross selling targets

• €¢ Systems updated accurately and efficiently

• €¢ Achieve coaching results

Training & Competence:

• €¢ Adhere to training and competence standards required

• €¢ Adhere to and comply with policy and industry changes

• €¢ Updated learning log

• €¢ Coaching results

• €¢ Audit results

• €¢ Product knowledge

• €¢ Compliance and FSA requirements:

Comply with internal and external regulations:

• €¢ Coaching results

• €¢ Audit results

• €¢ Breaches register

• €¢ Customer feedback

Key Working Relationships:

• €¢ Interdepartmental relationships

• €¢ First contact team

• €¢ Team leader / Deputy team leader

Qualifications: YOU MUST HAVE A MINIMUM OF - 5 standard grades/GCSE\' s (or equivalent), including English and Math\' s at grade 3/C or above - THIS IS NOT NEGOTIABLE

Experience: Telephone sales experience within a financial / insurance based contact centre would be advantageous.

Benefits:

• €¢ Large, well established, expanding organisation – c. 3,000 staff in 150 office countrywide, with a turnover in excess of £1bn

• €¢ Value-driven

• €¢ Professional

• €¢ Friendly atmosphere

• €¢ Modern, state of the art environment

• €¢ Encourage and support professional development

• €¢ Comprehensive training programme

• €¢ Contributory retirement benefit scheme

• €¢ Staff discounts on company products

• €¢ Excellent city centre location, easily accessible by public transport

• €¢ Regular team and company incentive schemes

As mentioned please call me for any further questions or to book yourself in for an immediate interview.

Scott Ferris – 01415664963

Change Recruitment Group operates as a Recruitment Agency in providing permanent or contract job-seeking services and as a Recruitment Business in providing temporary job-seeking services.