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German Speaking Helpdesk Support Analyst

  • Posted By: Volt
  • Address:
    • Gratton Place
    • Surrey, RH
  • Contact: 01737 774 100
  • Date Posted: 19th Dec 2008
  • Salary: £7 - £7.50 per hour
  • Location: Glasgow
  • Reference Code: 42518-ITENG-HJC
  • Views Since Posting: 89
  • Full Description:

    Volt Europe are recruiting for a German Speaking Helpdesk Analyst to work for a large IT company based in Inchinnan.


    Main duties will include:

    Respond to user queries received via telephone and email
    Resolve where necessary or escalate to 2nd or 3rd line
    Resolve incidents assigned to the Helpdesk
    Install and support all local supported software
    Troubleshoot networks and LAN issues
    Development and distribution of procedures for resolving incidents

    Essential skills:

    Fluency in both English and German
    Good Helpdesk/Desktop support experience - working across multiple operating systems
    Good Software and Hardware experience

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